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Zoom was founded in 2011 by a lead engineer from Cisco Systems and its collaboration business unit, WebEx.[1] The founder, Eric S. Yuan, graduated from Stanford University executive program was previously vice president of engineering at Cisco for collaboration software development.[2] David Berman, from WebEx and Ring Central, became president in November 2015.[3] The service started in January 2013 and by May 2013, it claimed one million participants.[4] During the first year of its release, Zoom established partnerships with B2B collaboration software providers. Its partnership with Redbooth (at the time known as Teambox) played a role in adding a video component to Redbooth.[5] Shortly after this partnership, Zoom created a program named “Works with Zoom”, which established partnerships with multiple hardware and software vendors such as Logitech, Vaddio,[6] and InFocus.[7][8][9] Towards the end of the year, Zoom managed to have its software integrated into InterviewStream, a company that provides remote video interviewing capacity to employers.[10] InterviewStream expanded their video interviewing capabilities using Zoom’s video services.[11]
On December 11, 2013, Centrify Corporation announced it would integrate Microsoft Active Directory, access control, and single sign-on (SSO) compatibility with Zoom’s application.[12] By March 17, 2014, Zoom added the capability for participants to join meetings by dialing into a toll-free public switched telephone network number via its partnership with Voxbone.[13] The release of version 3.5 later in the year added mobile screen sharing to mobile devices running iOS.[14]
In June 2014, Zoom’s participant count has grown to 10 million.[15] As of February 2015, the number of participants utilizing Zoom Video Communication’s chief product—Zoom Meetings—reached 40 million individuals, with 65,000 organizations subscribed. In addition to this, the company surpassed 1 billion total meeting minutes across its entire service lifespan.[16]
On February 4, 2015, Zoom Video Communications received $30 million in Series C funding. Participants in this funding round include Emergence Capital, Horizons Ventures (Li Ka-shing), Qualcomm Ventures, Jerry Yang, and Dr. Patrick Soon-Shiong.[17] In the same year, on the 15th of September, Zoom partnered with Salesforce[18] to integrate video conferencing into the CRM platform, allowing salespeople to initiate such conferences with their leads without leaving the application. Shortly after this integration happened, on 3 November, David Berman—former president of RingCentral—has been named president of Zoom Video Communications. Peter Gassner—the founder and CEO of Veeva Systems—joined Zoom’s board of directors on the same day.[19]
On February 2016, Zoom has opened a new office in Denver, Colorado. According to Yuan, the company’s CEO, the reason for this expansion was to take advantage of the state’s “growing technology scene” and its central U.S. location.[20] Later the same year, the company added Bask Iyer—VMware’s CIO—as a business adviser.[21]
In early-2017, the company was valued at $1 billion.[22]
On January 2017, Zoom had officially entered the Unicorn club and attracted $100 million in Series D funding from Sequoia Capital at a billion dollar valuation. The announcement was coupled with the release of Zoom 4.0. According to CEO Yuan, the company would be banking the investment and investing in portions that need development, rather than planning a project with these funds, since Zoom has had a cash-flow-positive status in the last quarter.[23]
On April 24, 2017, the video communications provider announced the release of the first scalable telehealth product, allowing doctors to visit their patients through video for consultation. The solution, called Zoom for Telehealth, integrates with other healthcare applications within hospital infrastructures and provides a “virtual waiting room” for patients. It also allows for signed business associate agreements to maintain HIPAA compliance for adopters.[24][25]
In May 2017, Zoom announced a partnership with Polycom through a new product called the Zoom Connector for Polycom. Zoom Connector for Polycom integrated Zoom’s video meetings into Polycom’s conferencing systems, enabling features such as multiple screen and device meetings, HD and wireless screen sharing, and calendar integration with Outlook, Google Calendar, and iCal.[26]
In August 2017, Marketwired published a press release recognizing Zoom’s passing of several milestones in company growth. Highlights included hosting over 20 billion annualized meeting minutes (up from 6.9 billion last year), opening offices abroad in Sydney and the U.K., growing its year-over-year revenue by 150% and customer base by 100%, partnering and optimizing integrations with Polycom, Crestron, and Cisco, and introducing new features and enhancements to its platform including Zoom Rooms Scheduling Display and Zoom for Telehealth. In additi
